Frequently asked questions
Everything you need to know about JAAR.
What is JAAR?
JAAR is an email manager that uses up to 14 AI agents to sort, summarise and prioritise your email. You connect Gmail, Outlook, iCloud or your company email, and new messages arrive sorted into categories with a short summary.
How does AI classification work?
When an email arrives, JAAR analyzes it with its specialized agents: they detect whether it is urgent, an invoice, a newsletter, a deadline, a meeting and more. Then it files it into your categories and shows you an actionable summary.
How do I connect iCloud?
The iCloud Mail integration uses IMAP with an Apple app-specific password, which you can generate in your Apple account. Available on all plans.
Is my email private and secure?
Yes. We use OAuth 2.0 and encrypt your data in transit and at rest. Nothing is sent on your behalf without your explicit confirmation. We never sell your data or use it for advertising: it is only processed by the providers strictly needed to run the service (for example, the AI model that classifies your emails), under contract and with safeguards. The full list is in the Privacy Policy and on the Security page.
Does JAAR store my emails?
We store what the agents need to work: subject, sender, the email content and the AI classification results, encrypted and while your account is active (exact retention periods are in the Privacy Policy). You can delete your account and all your data at any time from Settings.
How do I revoke access?
You can revoke JAAR's access from your Google or Microsoft account at any time. You can also disconnect each account from Settings in the dashboard.
Which profile should I choose?
There are four: Student, Personal, Professional and Business. Professional is designed for any professional (doctors, lawyers, freelancers, consultants…) and includes invoice detection. Business is multi-user for teams, priced per user. Each profile tailors agents and pricing to your needs.
What is the difference between Basic, Pro and Max?
It depends on your profile: Student and Personal have two tiers (Pro and Max), while Professional and Business have three (Basic, Pro and Max). Higher tiers give you more AI agents, more connected accounts and features such as smart reply or automatic scheduling. Nothing is sent or added without your confirmation. The Plans page shows what each tier includes for your profile.
See plans →Can I connect several email accounts?
Yes. Depending on your profile and tier you can connect from 2 to 8 accounts (Gmail, Outlook, iCloud or your company email via IMAP, in any combination).
See plans →Is there a free trial?
Yes, every plan includes a 7-day free trial, no credit card required.
What happens when the trial ends?
When your 7 days are up, pick a plan to continue. Nothing is charged automatically: we don't ask for a card. Your data and settings are kept while you decide.
How do I cancel my subscription?
From Settings → Plan you can cancel at any time. You keep access until the end of the paid period. No lock-in, no penalties.
Can I create custom categories?
Yes. From the Categories section you can create, edit and delete your own categories with emoji and color. The AI learns to classify email into your custom categories.
Can I use JAAR on mobile?
Yes, JAAR is fully responsive and works in any mobile browser.
How do I contact support?
Write to us from the Contact page and we will get back to you as soon as possible.
Why does an email I send to myself between my own accounts take longer?
When you send an email between your own Gmail accounts, Google applies inbox labels to those messages with a delay. This is internal Gmail behavior with self-sent mail, not JAAR. That's why they can take a few extra minutes to appear. Emails you receive from other people are synced and classified in about 2 minutes.